Impala Accountants Privacy Policy

This Privacy Policy was last updated in May 2018.

Impala Accountants Pty Ltd (‘Impala Accountants’) (ABN: 20 610 634 118) understands that privacy is important to you. Protecting your personal information is important to us.


This policy explains how Impala Accountants and its related entities handle personal information and comply with the requirements of the Privacy Act 1988 (‘Privacy Act’). The policy deals with IMPALA ACCOUNTANTS’s collection and handling of personal information that is covered by the Privacy Act. It does not cover personal information that is not covered by the Privacy Act.


What does personal information mean?

Personal information is any information about you that identifies you or by which your identity can be reasonably determined.


Collection of personal information

IMPALA ACCOUNTANTS collects and holds personal information from clients, customers, employees, contractors and other people. IMPALA ACCOUNTANTS collects and holds this information when it is necessary for business purposes.

Personal information which IMPALA ACCOUNTANTS collects includes but is not limited to name, address, job title, tax file numbers, financial institution details, phone numbers, email addresses and shareholding balances. In the course of providing tax, audit, accounting, business services, share registry and related services to our clients, we may collect and hold more detailed personal information, including financial information.

This information is generally provided to us either directly by our clients and other individuals such as job applicants, or through a listed or unlisted organisation (‘Issuer’) in relation to a share registry service we provide or a securities exchange or security broker. Personal information is obtained when we first deal with you. We may collect personal during a phone call or in-person meeting or via an application or other form completed by you. We also collect personal information during subsequent face to face meetings, email messages, telephone conversations and from third parties. For instance, if you telephone us we may keep a record of that contact.

How we use your personal information

IMPALA ACCOUNTANTS only uses your personal information for the purpose for which it was collected and to offer and provide related services that are connected to that purpose. This includes, for example, providing Issuers with registry and registry-related services, or notifying you about other Issuer or IMPALA ACCOUNTANTS services.


The purposes for which we collect, hold, use and disclose personal information include:

  • to provide our services to you

  • to respond to your requests

  • to maintain contact with you

  • to keep clients and other contacts informed of the services we offer and industry developments and seminars that may be of interest to you

  • to administer your security holding

  • for general management and reporting purposes, such as invoicing and account management

  • for recruiting purposes

  • for purposes relating to the employment of our personnel and providing internal services to our employees

  • for other purposes related to our business, such as auditing, business planning, billing, record keeping, compliance with legislation, and for the purpose of potential legal proceedings.

We may collect, hold or use information about individuals to market our services, including by email. When you become our client, you consent to receiving marketing email. However, you may opt out of marketing services at any time by writing to the Privacy Officer, IMPALA ACCOUNTANTS, PO Box 317 Coolangatta, 4225 or emailing us at

Please allow 28 days for us to process your request. If we contact you by email, you may send a return email to notify us that you do not want to receive further marketing information from us via email. We will process that request as soon as practicable.

Consequences of not being able to collect your personal information

If we are not able to collect your personal information, we will not be able to provide you with a full range of services. For instance, we will not be able to provide an Issuer or securities exchange with accurate and complete information about you. If you are a job applicant and we cannot collect personal information about you, we will not be able to consider your job application.

Due to the nature of the services IMPALA ACCOUNTANTS provides, and its business structure and size, it is impractical for us to deal with you anonymously.

Security of personal information 

IMPALA ACCOUNTANTS only collects information in a way that is lawful, fair and is not unreasonably intrusive.

We will endeavour to take reasonable precautions to ensure the security of your personal information, whether electronically or in hard copy, from such risks as loss or unauthorised access, destruction, misuse, modification or disclosure. We retain your personal information electronically on-site or in hard copy files on-site. We do not use cloud storage. When your documents are no longer needed we either arrange for them to be shredded or we store them at reputable off-site security storage facilities.

IMPALA ACCOUNTANTS aims to achieve industry best practice in the security of personal information which it holds. Wherever possible, we destroy or de-identify personal information once there is no longer a legal or business need for us to retain it. Sometimes, however, it is impossible to irrevocably destroy or de-identify information completely, because such information is intermingled with data which we are legally obliged to retain. An example of this is when we archive an electronic file but the information in the files remains on the hard drive of a computer which we use to store other files. It is not possible to completely sanitise the computer’s hard drive in such circumstances. Nevertheless, we use all reasonable endeavours to ensure that such data is not readily accessible or identifiable.


Will we provide your personal information to anyone else?

 IMPALA ACCOUNTANTS does not disclose personal information to other people or organisations unless:
  • use or disclosure is permitted by this policy

  • we believe it is necessary to provide you with a product or service which you have requested (or as an employee is necessary in managing you in your role at IMPALA ACCOUNTANTS)

  • you give consent

  • such disclosure is required by law, regulation, rule or professional standard. For example, under Chapter 2C of the Corporations Act 2001 (Cth), certain information about you as a security holder (including your name, address and details of securities you hold) must be included in the public register of the entity in which you hold securities, and this information will therefore be disclosed to anyone who requests to inspect it.

IMPALA ACCOUNTANTS uses service providers to help us maximise the quality and efficiency of our services and business operations, and personal information may sometimes be disclosed to those contractors or service providers. For example, personal information may be disclosed to IT service providers, off-site security storage facilities, debt collection agencies, print or mail services. We require our service providers to adhere to our privacy policy and not to keep this information or use it for any unauthorised purposes.

We do not sell to or trade personal information with third parties.

What is a Government identifier?

A Government identifier is a Commonwealth Government or Commonwealth Government agency designated identification number such as your Tax File Number (TFN).

Although at times IMPALA ACCOUNTANTS may request or hold details regarding certain Government assigned identification numbers we do not use such information as identifiers of our own.

We only use Government identifiers for purposes required by law, such as when we supply your TFN to the Australian Taxation Office. 

Does your personal information leave Australia?

With one exception, IMPALA ACCOUNTANTS is unlikely to disclose your personal information to overseas recipients. The exception relates to online surveys. The service provider IMPALA ACCOUNTANTS uses for online surveys is based overseas, and as a result your survey responses may be stored overseas. This is explained further whenever you receive an online survey. It is not possible for IMPALA ACCOUNTANTS to state precisely where the survey results are held as the service provider does not provide this information to IMPALA ACCOUNTANTS.

Sensitive information

Some types of personal information are particularly sensitive and have special protection under the Privacy Act. Sensitive information is information about your:

  • racial or ethnic origin; or

  • political opinions; or

  • membership of a political association; or

  • religious beliefs or affiliations; or

  • philosophical beliefs; or

  • membership of a professional or trade association; or

  • membership of a trade union; or

  • sexual preferences or practices; or

  • criminal record; or

  • health information.

IMPALA ACCOUNTANTS only collects, uses or discloses this information about you when it is necessary and as allowed by law. 


IMPALA ACCOUNTANTS may also collect personal information from you via its websites, such as

Cookies may be used on some areas of our websites. A cookie is a small software application which allows a website to recognise a previous user and to observe how a user navigates within a website. Cookies are now used as a standard by many websites. IMPALA ACCOUNTANTS uses cookies to improve the navigational experience of visitors to our websites and to make them easier to use. 

If you are concerned about cookies, most browsers now recognise when a cookie is offered and permit you to opt out of receiving it. If you are not sure whether your browser has this capability, you should check with the software manufacturer or your internet service provider. In most cases, you can refuse a cookie and still fully navigate the IMPALA ACCOUNTANTS website. 

In order to properly manage our websites, we may log certain statistics about the users of the sites, for example the users’ domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our websites present the best possible navigational experience for visitors.

If you log onto the website and read or download information, our internet service provider and web hosting provider will record your server address, domain name, the date and time of your visit to our website, the pages viewed, and the information downloaded. This information is used for measuring statistical site performance and website development purposes only.

When you scan a QR Code, the third party that we engage to provide our QR Codes may collect certain information from your mobile device (such as your mobile device identifier and IP address). This information is used only for the purpose of providing anonymised statistical reports to us about users of our website and services.

A link to a third party’s website should not be construed as an endorsement by either IMPALA ACCOUNTANTS or that third party of the other or its products and services. IMPALA ACCOUNTANTS makes no representations or warranties regarding how user data is stored or used on third-party servers. We recommend that you review the privacy policy of each third-party site linked from our site to determine the security of your personal data.

Social media

You may wish to participate in social media platforms hosted by IMPALA ACCOUNTANTS or on which IMPALA ACCOUNTANTS participates, such as Facebook. The main aim of these social media platforms is to inform you of IMPALA ACCOUNTANTS news and events and allow you to share content. IMPALA ACCOUNTANTS is not responsible if you share personal information on social media platforms that is subsequently used, misused or otherwise appropriated by another user.

Our website includes links to social media platforms. These platforms are maintained on separate servers by individuals and organisations over which IMPALA ACCOUNTANTS has no control. For instance, IMPALA ACCOUNTANTS uses plugins (also known as buttons) of social media such as Facebook, Twitter, Google+ and LinkedIn. When you visit our website, these plugins are deactivated by default, i.e. without your intervention they will not send any data about you to social media networks. The plugins are activated by clicking on them. The plugins then remain active until you deactivate them or delete your cookies. When you activate a plugin, you establish a link to the server of the relevant social network. The social network can then collect data, whether you interact with the plugin again or not. If you are logged onto a social network, the network can assign details of your visit to our website to your social media user account.

If you are a member of a social network and do not wish it to combine data retrieved from your visit to our website with your membership data, you should log out of your account on the social network before clicking the social media plugins on our website.

We have no influence on the scope of data that is collected by social networks through their plugins. The privacy policies of the social networks provide information on the purpose and extent of the data that they collect, how this data is processed and used, the rights available to you and the settings that you can use to protect your privacy.

How we handle email

We will retain any email message that you send us if we have a legal requirement to do so. Emails sent to or from us are routinely monitored for quality control, systems administration and legal compliance purposes.


Access and correction of your personal information 

IMPALA ACCOUNTANTS will take reasonable steps to keep any personal information up to date. Under the Privacy Act you may access information that we hold about you. There are some exceptions to this which are detailed in the Act.

When you request access to personal information, we will require you to provide some form of identification (such as a driver licence or passport) so we can verify that you are the person to whom the information relates. In some cases, we may also request an administrative fee to cover the cost of access. If your personal information has been archived, we may charge a fee for retrieval of your file.

You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. In most cases, access to your personal information is available to you at no charge by contacting IMPALA ACCOUNTANTS on the following:


Phone: 0755361960


In writing: Impala Accountants, PO Box 317, Coolangatta QLD 4225.



If you are a security holder and your security holding is sponsored by a broker, you will need to contact your broker direct who will in turn arrange for access to or correction of the information, as the case may be.

Requests for access to personal information will be handled as quickly as possible and we will endeavour to process any request for access within 30 days of having received the request.

If you have any questions or comments about this privacy policy, or you wish to lodge a complaint about the way we have handled personal information about you, please contact IMPALA ACCOUNTANTS’s Privacy Officer at the address listed above. Any complaint should be in writing. IMPALA ACCOUNTANTS will consider the complaint and endeavour to respond to it within 14 days. If you believe that IMPALA ACCOUNTANTS has breached the Australian Privacy Principles, you may also wish to complain to the Office of the Australian Information Commissioner. The Commissioner’s details are:

Phone: 1300 363 992




Fax: 02 9284 9666


Post: GPO Box 5218 Sydney NSW 2001.

We may amend this policy from time to time to keep up with changes in the law, technology and date security practices.